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Frequently Asked Questions

Do you have any questions about your Emporis Research account and how to use it? Here is an overview of the most frequently asked questions.
How many people can access the service with my login information?

Only one person can log in with one user account, but a company can purchase multiple user accounts for Emporis Research at a discount if more than one person is expected to access the service. The number of user accounts, or "seats", determines the number of persons who can log in at one time.

Can Emporis help me to find missing information?

Yes, this is often possible. Although we cannot make any broad guarantees, our staff stands ready to answer your questions. By using our Customer Care service you can ask us for a feasibility and response-time estimate for investigating any particular missing data.

The service is provided free of charge to our existing customers, as we are always interested in filling in the gaps in our database. It should be noted, however, that information which is missing is often the most difficult to get.

To take advantage of this service, please contact your Key Account Manager.

Can I use Emporis Research from multiple locations at once?

It is possible to log in from more than one location at once, but to do so it is necessary to have an account with multiple user accounts (also referred to as "seats"). If there is any question about how many seats you have purchased, or if you would like to purchase more, you can contact your Key Account Manager, or e-mail sales@emporis.com.

Of course, there is no problem if one user wishes to log in from different locations at different times.

Can I use images from Emporis in my own documents?

Your company is welcome to use images from Emporis in internal documents at no charge. You can get these from the webpage yourself, but they will carry the Emporis watermark.

If you want to use images from Emporis for external circulation, presentations, or publication, or if you want copies for internal use without the watermark, Research customers can purchase image licenses at a discount. To get the best price please contact your Key Account Manager.

Do you provide a help desk in case I have any questions on using the service?

Yes. Please feel free to mail customercare@emporis.com in order to get in touch with a customer support representative.

How can I export data?

You can export your research results into an Excel sheet very easily. While using the Building or Company Query Tool you will see a result list after the search. On bottom of this page is a button called "Export". This will give you the opportunity to download the data as an Excel Sheet.

How can I track updates for my search?

After conducting a search with the Building or the Company Query Tool you will be given the opportunity to save your search. If you do so, you will have the option of being notified via e-mail if updates occur. The system will automatically check for updates every 24 hours and inform you immediately if new information fitting your search criteria has been entered.

Additionally the overview of your saved queries (accessible via the the “Saved Queries” menu tab) will always keep you up to date whether new information for your saved queries is available.

Information will always be shown as new until you conduct the saved query again and either export the results or mark the new entries as read via the accordant button at the bottom of the results page. New updates will be marked green in the result lists to make it easier for you to identify them.

How can I suggest new features for the service?

The best place to suggest new improvements is at customercare@emporis.com or by contacting your Key Account Manager. We are constantly trying to improve the service, so we welcome your suggestions and will try to give you a realistic assessment of their possibility within a given time.

How does Emporis Research help me to find new customers?

Emporis keeps a vast database of companies involved in all aspects of the building industry, including property companies, building owners and managers, construction contractors, design and engineering firms, financial companies, and suppliers of all sorts. With Emporis Research you can find which companies you can do business with, and you can reach out to them by using contact details available only on our Research platform.

To locate the companies you are interested in, you can either start with a company query or you can run a building query to find the companies working on selected buildings.

The Company Query Tool generates quick listings of companies based on company type and geographic location. The Building Query Tool produces more sophisticated listings because it allows you to select the exact range of buildings you might be interested in, and then (when used in expert mode) it allows you to identify the companies involved in those buildings. In either case, running the query allows you to produce a report in Excel which lists the contact information for each company: mailing address, telephone, fax, e-mail, and homepage.

In addition to these reports, you can easily go to any company's listing on Emporis to find contact details and a portfolio of past and current work.

Why can't I access information from certain continents?

Depending on the service level in your company's contract, access to Emporis Research may be limited to data in a certain range of continents. If you believe this has happened in error, or if you would like to extend the terms of your contract, please contact customercare@emporis.com or your Key Account Manager.

Where does Emporis get its data?

There are several answers to this question. Most basic data, such as building location, usage, floor count, facade qualities, architectural style, and so on comes from field work done by hundreds of editors around the world. This information is gathered first hand, which provides the safest measure of reliability.

Technical data such as construction materials, heights, floor area, foundation system, etc. is gathered from professional sources as well as from field work. Editors visit construction sites, building offices, architecture and engineering firms, and city halls to gather information from blueprints, and Emporis maintains a large network of professional contacts.

Datasets for a few cities and building categories have been integrated from third party sources, which must pass a careful review process to ensure their compatibility with Emporis standards in every data field. Other than field work by our editors, all sources must be of a professional nature, and the companies supplying the information must be able to account for their access to the data. Estimates are not allowed in the database, except for projections of future construction dates.

Where can I find definitions of any term or data field used by Emporis?

Definitions for each data field are available at standards.emporis.com. Simply enter the name of the data field or term in the search field to locate its definition. For example, you can search for "general contractor", "gross floor area", "international style", or "water tower".

Definition pages often include example photos, links to example buildings, and explanatory graphics. Over 1000 terms are defined in the Emporis Standards section.

What kinds of trends can I research on Emporis?

One of the most useful features of Emporis Reseach is that it can analyze building trends across traditional boundaries. Because Emporis focuses on historical data as well as current construction, and because it covers all geographical areas and all building-related industries, you can compare data from diverse market segments and tailor your analysis to suit your needs.

In short, the kinds of trends you can analyze are as varied as the number of data fields Emporis collects and the Query tools enable you to gather very specific data in any field that you might be interested in.

How reliable is the data on Emporis?

Although it is difficult to quantify the reliability of data, Emporis uses several means to ensure the accuracy of its database. All data must come from a valid, traceable source which is known to have good knowledge of the subject, and it must be entered by someone who has demonstrated an ability to judge the quality of data and to enter it carefully. Prospective editors must read a description of our data standards and entry protocol, then pass a test on it without errors before gaining editorial access.

A certain amount of Emporis' data is time-sensitive, but our editors generally keep close track of their cities and maintain an up-to-date database. We recruit editors who have a personal interest in construction, real estate, and building design, so that our users can count on data entered with care. The vast majority of our data is gathered from field work, which ensures a close connection to real facts, while also ensuring the uniqueness of the Emporis dataset.

All data fields on Emporis are defined carefully by Emporis Standards, and a high degree of precision is defined and demanded for each piece of data. Technical data is often stored in values down to several decimal places, and properties such as usages and facade materials are finely divided into very precise subcategories.

Additionally, the data on Emporis is supported by internal source fields which provide a full account of the data's genesis. Editors are required to describe the source in detail, to indicate how they obtained the data, and when. Data may only be overwritten when it is superceded by data from a better source, following a carefully defined protocol.

Emporis also keeps an internal archive of supporting documents. Blueprint records support technical details, and documents provided by building-related firms support all kinds of data.

Editors and contributors are not permitted to estimate any data, except for projected dates of construction, which must be redefined as construction proceeds. Rounding of value numbers is only permitted for construction costs and floor areas.

How often is the data on Emporis updated?

Because Emporis keeps an editorial staff of several hundred persons on 6 continents, information is being entered all the time. Of course, much of the data is subject to periodic change - for example the construction status of a building, owners and property management companies, and building names.

In order to keep this information up-to-date, Emporis editors follow news reports in their cities, gather updates in their field work, and keep in contact with building professionals who provide updates on the status of their projects. Additionally, periodic queries filter any data which appears outdated - such as projected completion dates - and flags these for editorial review.